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FAQs
Here is a list of the most frequently asked questions
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How to Shop
Shopping at Fornasetti Online Store is easy
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Shipping
Everything you need to know regarding shipping
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Returns and Refunds
How to return an item and receive a refund
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Conditions of use
Conditions of Use regulate the access and use of fornasetti.com
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Opening & Managing your Account
Make the most of your account
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Contact Us
If you have any questions or need help please contact us. We will be happy to assist you
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Legal area
Please read our Privacy and Return Policy carefully
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Privacy Policy
We respect the privacy of our customers and the visitors to our website
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PACKAGING DISPOSAL
How to properly dispose of Fornasetti candles and perfume packaging in compliance with EU directive
Opening & Managing your Account
Opening An Account
Opening an Account is easy. Simply click on 'Log In' or on the ‘My Account’ link at the top of the website and follow the instructions in the 'Create Account' or 'New Customer' section. Alternatively, when you place an order you will be prompted to ‘Log in’ with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track and receive emails about your order.
Account Benefits
Set up your ‘My Account’ and customize your preferences. Improve your shopping experience by taking full advantage of these benefits:
- • News and Exclusive Offers: subscribe to our newsletter to receive email updates on special promotions, new product announcements, gift ideas and more.
- • Order History: receive important information regarding your order and get the capability to track your order up until the moment it arrives to you.
- • Faster Checkout: save your billing and shipping information to make it easier to buy your favorite pieces. Enjoy hassle-free checkout.
- • Save Your Shopping Bag: your selection will be saved in your ‘Shopping Bag’ for checkout at a later date.
Updating your account
It's easy to change your account information online, at any time. Simply 'Log In' or click on the My Account link at the top of the website to access your account.
Forgotten Password
If you have forgotten your password, visit the My Account section, click on 'Forgot Your Password?' and simply follow the 'Password Reset' instructions. You will receive an email with a new temporary password.