HOW TO SHOP

1. Ordering

FOR FIRST TIME USERS

For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

FOR REGISTERED USERS

If you are a returning customer and have an account, please sign in using your email address and password and you will be taken directly to the first ‘Checkout’ tab.

HOW TO MAKE A PURCHASE

Shopping on the Fornasetti Online Store is easy: if you know what you are looking for, use the specific category links. Once you have found an item, use the 'ADD TO SHOPPING BAG' button underneath. Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. From the Shopping Bag you can directly edit product details (quantities), remove them in case you’ve changed your mind or add products to your Wish List. Click on 'Checkout' to complete your order.

HOW TO MAKE A PRE-ORDER

You can pre-order a selection of items before they are available. All items of this type can be identified by the PRE-ORDER label visible on the product page. You can buy and receive them at your preferred address as soon as you proceed with the shipment process. If your order is mixed, for example, it includes items already available and those for pre-order, it can be processed in other ways to guarantee faster delivery. We inform you that your credit card will be charged at the time the order is placed. You will receive a confirmation e-mail as soon as we send your package.

BILLING AND SHIPPING

Enter your billing information as it appears on your credit card statement. Your credit card will not be accepted without the appropriate billing address and telephone number. If you are a returning customer, your billing address will automatically appear on the Billing and Shipping page. If the shipping address is different than the billing address, enter the address where you would like your order shipped.

SHIPPING OPTIONS

From the options provided, select from the shipping methods that are available for the item(s) that you wish to purchase. For more information on shipping, click here.

PAYMENT INFORMATION

At this point, you must very that your address information is correct, review your order, enter your payment method and click ‘Continue Checkout’. For more information on payment, please read here.

PURCHASE SUMMARY

After you have completed the billing details, you will find a summary of the items you are purchasing and the order total under “Order Summary”. Click on 'Submit Order' to complete the checkout.

ORDER CONFIRMATION

Once the checkout has been completed, on 'Your Order Confirmation' page you will find all the details regarding your order, including billing and shipping address, shipping and payment method selected, a summary of your order and the total amount. You will receive an order confirmation email which will include an order number that you can use to track your order in ‘My Account’. Once your items have been shipped, you will receive a shipping confirmation email with details of which item(s) have been sent.

2. Changing or Cancelling an Order

If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give our Customer Service written notice within seven working days of receiving your items. Either contact by clicking here or write to:

• The Level S.r.l.
• Order Cancellation
• Piazza Arcole, 4
• 20143, Milan
• Italy

On receipt of your notice of contract cancellation, our Customer Service team will email you a Return Authorization Number (RAN). Please enter this number on the Returns Proforma Invoice that you received with your order and complete it with all the requested details. Include the Returns Proforma Invoice with your return so we can process your refund promptly. In case you’ve lost the Return Proforma Invoice, download it using the link found on the Return Authorization email you received from our Customer Service or download it here.

We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. We also recommend that you use a secure, trackable means to return.

Alternatively, you may prefer to return items using our returns collection service. Please visit the Returns and Refunds section in the Customer Service area for more details.

3. Valid Payment Methods

The payment of your order can be made with the following credit cards:

• Diners
• Visa
• American Express
• Discover
• Jcb
• Maestro
• Mastercard

In some countries alternative payment methods are available (PayPal, Apple Pay, Union Pay, Klarna, Yandex Money, Sofort Banking, Bancontact, Qiwi Wallet, Ideal, WeChat Pay).

Cash on Delivery (C.O.D.) payment method is only available in the EU and in Andorra, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Vatican City and Japan but will incur an additional cost. At the time of delivery, you must have the exact amount in cash to pay for your order. Payment by check is not accepted and the courier cannot give any change. To request a refund in the case you choose Cash on Delivery, it is necessary to have a bank account as refunds with this payment method can only be issued through Wire Transfer to a Bank Account.

Important notice: orders paid by C.O.D. and shipped to the following countries have an order limit that cannot be exceeded.

Total Order Limits:

At the checkout we will provide more detailed information about the payment methods available for the selected shipping country.